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Question: UNIT 1 SHC31 (EDI UNIT - CU1530) Promote Communication In Health, Social Care Or Children’s and Young People’s Settings
NVQ Level 3 Diploma in Health and Social Care

PLEASE READ BEFORE YOU START:
Some of the units/assessment criteria are competence based. This means that it is linked to your ability to competently perform a range of tasks connected with your work.
These assessment criteria(s) will require your assessor to observe you in a real work environment and for you to demonstrate your occupational competence. In QCF, the units have been broken down into learning outcomes and under each learning outcomes are the assessment criteria.
So, do note that where the assessment criteria indicate words such as demonstrate, show, assess or work with (etc.), you are not expected to answer such a question but to be observed by your assessor. However, your assessor might ask you some questions while the observation is going on.

LEARNING OUTCOME 1
Unit 1.1 Identify the different reasons people communicate:
1.2 Explain how communication affects relationship in the work setting

OUTCOME 2
2.1, 2.3, 2.4 - ASSESSMENT CRITERIA TO BE OBSERVED BY YOUR ASSESSOR
2.2 Describe the factors to consider when promoting effective communication.

LEARNING OUTCOME 3
3.3, 3.4, - ASSESSMENT CRITERIA TO BE OBSERVED
3.1 Explain how people from different background may use and/or interpret communication methods in different ways
3.2 Identify barriers to effective communication
3.5 Explain how to access extra support or services to enable individuals to communicate effectively
LEARNING OUTCOME 4
4.2 - ASSESSMENT CRITERIA TO BE OBSERVED
4.1 Explain the meaning of the term confidentiality
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.

Answer: Unit 1.1 Communication is the act in which people impart or exchange information, thoughts, ideas either verbally or non-verbally. Verbal communication is expressed in spoken words while non-verbal communication can be through gesture, body language, facial expression and eye contact. Communication can also be made through telephone conversation, sending emails, texting or writing letters.
A lot of communication happens in health and social care settings: many different kinds of conversations occur, as well as a variety of meetings, activity and treatment sessions and consultations with medical and other practitioners that also involve communication. People communicate for different reasons either to make requests, to portray their feelings, pain and emotions. Through communication, one is able to understand how people feel and how we can offer support accordingly
Communication is a t...(short extract)

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  • Subject: Health and Social Care
  • Course: NVQ Level 3 Diploma in Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 3017
  • Date submitted: October 09, 2019
  • Date written: Not available
  • References: No
  • Document type: Essay*
  • Essay ID: 8729

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