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Question: Unit 501 – Use and develop systems that promote communication

Level 5 Diploma in Leadership for Health and Social Care

[Answer in essay format]

Answer: This essay will demonstrate knowledge, understanding and skills which are required to develop communication systems for meeting individual outcomes and promoting partnership working. It will explore the challenges and barriers to communication and the importance of effective management of information. Farlex (2003) defines communication as ‘the exchange of thoughts, messages, or information, by speech, signals, writing, or behaviour.’

The essay will now compare Harold Laswell’s communication model and Eric Berne’s transactional analysis model. Harold Lasswell’s model of communication looks at the effect of the message on the receiver. According to Steinberg (2007) he describes the process as ‘Who? Says what? To whom? In what channel? To what effect? This means the communicator needs to pass on a message to a recipient(s) in a way which could be verbal, written, etc. and th...(short extract)

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  • Subject: Health and Social Care
  • Course: Level 5 Diploma in Leadership for Health and Social Care
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 1532
  • Date submitted: July 29, 2017
  • Date written: February, 2017
  • References: Yes
  • Document type: Essay*
  • Essay ID: 8082

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