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Question: Unit 5 Lead practice for communication and information management in residential childcare settings Level 5 Diploma in Leadership and Management for Residential Childcare

1.1 Compare theoretical models of communication relevant to residential childcare settings
1.2 Analyse the links between communication, interaction and relationship

2.1 Support team members to develop their knowledge and skills about communication
2.2 Support team members to develop strategies for overcoming barriers
2.3 Explain the importance of team members recognising behaviour as conscious or unconscious communication

3.1 Research sources of support to address specific communication needs
3.2 Evaluate the effectiveness of communication methods and aids used by children or young people in the work setting
3.3 Support team members to work as part of a multiagency team around a child or young person to address their communication needs

4.1 Develop a culture where children or young people feel able to communicate openly with team members and each other
4.2 Evaluate the effectiveness of existing practices and channels of communication for children or young people, as individuals and as a group

5.1 Analyse key communication skills in models of conflict resolution
5.2 Assess the benefits of working with rather than resolving conflict in certain situations

6.1 Compare the effectiveness of approaches to communication for working with others in professional networks or teams
6.2 Recommend improvements to communication for working in professional networks or teams
6.3 Implement changes to communication to support professional networks and teams

7.1 Analyse the legal and ethical conflicts between maintaining confidentiality and sharing information within and beyond the organisation
7.2 Manage systems for effective information management to meet legal and ethical requirements whilst minimising duplication

Answer: RCC55 2-1
Staff are supported in effective communications through daily handovers for every shift, team meetings and allowing staff to chair the meetings to develop their communication skills. It is important that everyone communicates effectively so everyone understands clearly what they are meant to be doing. Practice should also be challenged where necessary to ensure effective practice. Debriefs are also an important part of effective communication as it helps to address where things have gone well and where there is areas for improvement.

RCC55 2-2
If a young person was struggling with a particular staff member it is important to find out the reasons why, ask questions around why they have difficulties with that staff member and what they feel can be done to resolve the issues. It may also be good to have mediation between the staff member and young person and allow them to...(short extract)

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  • Subject: Health and Social Care
  • Course: Level 5 Diploma in Leadership and Management for Residential Childcare
  • Level: Further Education
  • Year: Not applicable
  • Mark: Not available
  • Words: 4068
  • Date submitted: May 11, 2018
  • Date written: April, 2018
  • References: No
  • Document type: Essay*
  • Essay ID: 8405

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